Community Guidelines

Effective Date: April 1, 2026

Community Guidelines

The Burleson Plug is built to connect locals to local businesses and strengthen the community. These Community Guidelines exist to keep the Platform respectful, helpful, and trustworthy for everyone.

By using the Platform, posting content, leaving reviews, responding as a business, or attending Plug events (if applicable), you agree to follow these guidelines along with our Terms of Use and Privacy Policy.

1) Be Respectful and Helpful

We expect users and businesses to:

treat others with respect
keep discussions constructive
focus on real experiences and useful information
avoid personal attacks, harassment, or bullying

Disagreements happen — but disrespect and hostility are not welcome here.

2) Reviews Must Be Honest

Reviews should be based on a real experience and written in good faith.
Do not:

post fake reviews (positive or negative)
coordinate review attacks or review “campaigns”
post reviews in exchange for money, discounts, or gifts without disclosure
post competitor sabotage or personal grudges

We may remove reviews that violate our Reviews Policy.

3) No Hate, Harassment, or Threats

Content that targets a person or group with hate or discrimination is not allowed.
This includes:

hate speech, slurs, discriminatory statements
threats of violence or intimidation
harassment, stalking, bullying, or humiliation
sexually explicit harassment

We will remove this content and may suspend accounts immediately.

4) Protect Privacy

Do not post personal or private information about anyone, including:

home addresses
personal phone numbers or private emails
ID numbers, license plates, or financial information
medical information
private communications (texts/emails) without consent

If you have a dispute with a business or reviewer, handle private details offline.

5) No Illegal or Dangerous Content

You may not use The Burleson Plug to promote or share:

illegal products or services
instructions or encouragement for wrongdoing
content that glorifies violence or harm
malware, phishing links, or scams

6) No Spam or Promotional Abuse

The Platform is a directory — not a spam board.
Do not:

post repetitive promotional content
post coupon codes repeatedly across reviews
flood comments with links
use the review system to advertise your own business
create multiple accounts to manipulate visibility

Businesses should use their listing and membership tools, not the review section, to promote.

7) Business Owner Conduct

If you represent a business:

respond to reviews professionally
do not threaten customers for negative reviews
do not share private customer details in public replies
do not offer compensation specifically to remove or change reviews
do not post fake reviews for your business or competitors

We may limit response privileges or remove accounts for abuse.

8) Listing and Profile Integrity

Businesses must:

provide accurate listing information
use real business names (no keyword stuffing)
upload only content they have rights to use
stay within category rules

Listings violating these standards may be edited, hidden, or removed (see Listing Guidelines).

9) Plug Events Guidelines (If Applicable)

Plug networking events and community events should be safe, respectful, and welcoming.
At events, do not:

harass or discriminate
cause disruptions or unsafe behavior
pressure attendees aggressively with sales tactics
violate venue rules

We reserve the right to deny entry or remove attendees who violate event rules.

10) Reporting Problems

If you see content or behavior that violates these guidelines, report it.
To report:

use the “Report” link/button
the listing/review/user profile URL (if available)
a short description of the issue
screenshots or supporting details (if applicable)

11) Enforcement

We may take action, including:

removing content
hiding listings or reviews
limiting posting privileges
suspending or terminating accounts
restricting access to events (if applicable)

We may act immediately in serious situations (hate speech, threats, fraud, illegal activity).

12) Updates to These Guidelines

We may update these guidelines as the Platform grows. Updates will be posted on this page with a revised “Last Updated” date.

13) Contact

Questions about these Community Guidelines?

The Burleson Plug

Email: connect@jointheplug.com

Contact Page: Contact