Listing Guidelines

Effective Date: April 1, 2026

Listing Guidelines

These Listing Guidelines explain what businesses and members may publish on The Burleson Plug (“Platform”). These rules help keep the directory accurate, trustworthy, and useful for the Burleson community.

By creating, claiming, or managing a listing, you agree to follow these guidelines, along with our Terms of Use and Privacy Policy.

1) What a Listing Is

A “listing” is a public business profile that may include:

business name and contact information
address or service area
hours of operation
categories and services
website and social links
description, photos, and (Premium) videos
user reviews and business responses (if enabled)

2) Accuracy Requirements

You agree that listing information must be accurate and kept up to date. This includes:

correct business name and location/service area
current phone number, email, and website
accurate hours (including holiday hours when possible)
truthful descriptions of services and offerings

If information is knowingly false or misleading, we may edit, hide, or remove the listing.

3) Business Names and Branding Rules

To maintain consistency and prevent spam:

Use your real business name as customers know it
Do not add extra keywords, slogans, pricing, or locations in the business name
Example not allowed: “Joe’s Plumbing – Best Plumber in Burleson – $49 Specials”
Do not impersonate another business
Logos and brand assets must be owned by you or used with permission

4) Categories and Service Areas

Choose the most accurate categories for your business
Do not select categories that don’t apply just to get more views
Your listing should appear only in the city site where you actually serve customers (Burleson site = Burleson-focused businesses)

We may adjust categories if they are inaccurate or misleading.

5) Photos and Media Guidelines

You may upload photos that represent your business, including:

storefront, team, services, products, work examples
menus, signage, or branded materials
event photos (if relevant)

Photos must be:

owned by you or properly licensed
appropriate for a general audience
not misleading or deceptive

Not allowed:

stock photos pretending to be your real work
watermarked competitor images
explicit, hateful, or illegal content
unrelated images intended to game the system

6) Video Guidelines (Premium + Realtor)

Premium (and Realtor) members may upload videos to their listing.

Videos must:

be relevant to the business or services offered
not contain copyrighted material without permission
not contain hate, harassment, explicit content, or illegal activity
not contain misleading claims (fake reviews, fake credentials)

If videos violate guidelines, we may remove them.

7) Realtor Listings and Property Listings (Realtor Tier)

If the Realtor tier is enabled, Realtors may:

create a realtor profile listing
add property listings up to the plan limit
purchase add-on bundles for additional property listings (if offered)

Property listing content must:

be accurate (price, status, availability, address/general location if displayed)
include real photos you have rights to use
avoid misleading claims or hidden fees
comply with applicable real estate advertising rules and regulations

We may remove property listings that are deceptive, outdated, illegal, or violate these guidelines.

8) Prohibited Content in Listings

Listings may not include:

false claims about licensing, insurance, certifications, or results
discriminatory statements or hate speech
adult content or explicit imagery
illegal products/services
phishing links, malware, or harmful code
misleading offers, bait-and-switch pricing, or scams
excessive keyword stuffing or spammy formatting

9) Promotions, Deals, and Special Offers

You may include promotions in your description if they are:

clearly stated
truthful and available to customers
updated or removed when no longer active

We may remove promotions that are misleading or expired.

10) Paid Features and Placement

Some businesses may purchase memberships or add-ons, including:

Recommended/Featured placement
City homepage banner placement
Sponsorship placements

Paid placement may increase visibility. It does not imply endorsement by The Burleson Plug.

11) Claiming a Listing

If “Claim a Listing” is available:

you must be authorized to represent that business
we may require verification (email, phone, or documentation)
false claims may result in removal and account termination

12) Enforcement and Removal

We may edit, hide, suspend, or remove listings or content if:

it violates these guidelines or our Terms
it is inaccurate, misleading, or harmful
payments fail for paid features (for members/add-ons)
we suspect fraud, impersonation, or abuse

In many cases, we may attempt to contact the business first, but we are not required to do so.

13) Reporting a Listing

If you believe a listing is incorrect or violates guidelines, you can report it.

To report:

use the “Report Listing” button (if enabled), or
email [support email] with:
listing URL
business name
reason for report
supporting details (if applicable)

14) Updates to These Guidelines

We may update these guidelines as the Platform grows. Updates will be posted on this page with a revised “Last Updated” date.

15) Contact

Questions about listings or content?

The Burleson Plug

Email: connect@jointheplug.com

Contact Page: Contact