Privacy Policy
Effective Date: April 1, 2026
Privacy Policy
The Burleson Plug (“The Burleson Plug,” “we,” “us,” or “our”) operates a local business directory and community platform that helps residents find local businesses and helps businesses promote their services (“Platform”). This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an account, submit a review, claim a listing, purchase a membership, or otherwise use the Platform.
By using the Platform, you agree to the practices described in this Privacy Policy.
1) Information We Collect
Information you provide
Business accounts and memberships
- Business name, owner/representative name
- Email address, phone number
- Business address/service area, hours, categories
- Website and social links
- Business description, photos, and (Premium) videos
- Messages you send us (support, vendor/event requests)
Realtor accounts (if applicable)
Realtor profile info (bio, headshot, contact details)
Property listing details you submit (photos, descriptions, pricing, and related details you choose to include)
Reviews and community content
- Review text, rating, and any media you submit (if enabled)
- Optional display name/profile details (if enabled)
Payments
- Billing name and billing contact details
- Subscription plan selection and add-ons
- Payment confirmations and subscription status
Note: We do not store full payment card numbers. Payments are processed by third-party processors (e.g., Stripe) under their own security and privacy policies.
Information collected automatically
- IP address, device type, browser type, operating system
- Pages viewed, clicks, referral sources, timestamps
- Approximate location inferred from IP address
- Cookies and similar technologies (see Section 6)
Information from third parties
- Payment processors (subscription status and billing confirmations)
- Analytics providers (traffic and performance metrics)
2) How We Use Your Information
We use information to:
- Provide and maintain the Platform
- Create and manage accounts and business dashboards
- Display listings, property listings (if applicable), and reviews
- Process memberships, add-ons, renewals, and payments
- Provide customer support
- Send essential service messages (account, billing, security, policy updates)
- Improve site performance and user experience
- Prevent fraud and enforce policies
- Comply with legal obligations
3) Public Listings, Reviews, and Search Engines
The Platform is built to display directory content publicly.
Public information may include:
- Business listing details (name, contact info, address/service area, hours, description, categories, photos, and Premium videos)
- Realtor profiles and property listings (if enabled)
- Reviews and ratings submitted by users (including media if enabled)
- Content you submit may be visible publicly and may be indexed by search engines.
4) When We Share Information
We may share information:
- With service providers that help operate the Platform (hosting, analytics, email tools, support systems)
- With payment processors to complete transactions and manage subscriptions
- If required by law or to respond to legal requests
- To enforce policies and protect users, rights, and safety
- In a merger, acquisition, or sale of assets (information may transfer as part of the transaction)
We do not sell personal information as a primary business model.
5) Data Retention
We keep information as long as needed to operate the Platform, maintain records, comply with legal obligations, and resolve disputes. If you request deletion, we will delete or anonymize data where feasible, unless we must retain certain records.
6) Cookies and Tracking
We use cookies and similar tools to:
- Keep you logged in
- Remember preferences
- Measure and improve performance
- Understand usage trends
You can control cookies through your browser settings. Disabling cookies may impact some features.
7) Security
We use reasonable safeguards to protect information. No online system is 100% secure, so we cannot guarantee absolute security.
8) Children’s Privacy
The Platform is not intended for children under 13, and we do not knowingly collect personal information from children.
9) Your Rights and Choices
Depending on your location, you may request:
- Access to personal information
- Corrections
- Deletion
- Opt-out of certain communications
To submit a request, contact:
Email: connect@jointheplug.com
Subject: Privacy Request
10) Third-Party Links
We may link to third-party websites (business sites, social links). We are not responsible for their privacy practices.
11) Multi-City Network Note
12) Changes to This Policy
We may update this policy and post changes here with a new “Last Updated” date.
13) Contact
Questions about these Privacy Policy?
The Burleson Plug
Email: connect@jointheplug.com
Contact Page: Contact